Note
We primarily operate in South Korea, Seoul. We only use Los Angeles as a distribution location for our customers in the United States. A few selected items are located in Los Angeles and may ship extremely quickly to U.S residents that are exempt to the shipping timeline listed above.(For items that ship in L.A, you will see a tab that says SHIPS IN L.A!)
Processing Times
Some of our handmade items are made to order and may take up to 5 business days to process. Others are pre-made and can take only 1 business day.
Shipping charges and delivery time post-covid to the United States:
Shipment method | Estimated delivery time | Shipment cost |
Standard | 10-15 business days | $9.99 - $12.99 Free for orders > $200USD |
Express | 3-7 business days | $24.99 |
Shipping charges and delivery time post-covid to all countries other than the United States (except South Korea):
Shipment method | Estimated delivery time | Shipment cost |
Express | 3-7 business days | $24.99 |
Shipment confirmation & Order tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. For those who choose standard shipping, we send our packages to Los Angeles via DHL Express then ship to individual addresses in the United States with USPS Priority. Thus, you may receive a tracking number/fulfillment confirmation near the date of your order's anticipated timeline.
Customs, Duties, and Taxes
Joteta.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Items held at customs due to delayed payment is not the responsibility of joteta.com.
Damages
Joteta.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
