The FAQ section does not contain detailed information.
For more comprehensive details regarding shipping, exchanges, and refunds, please refer to our Policy pages.
Shipping Policy, Return&Exchange Policy
Shipping
Most items are shipped out from South Korea, main office. Some popular items are shipped out from LA location for the order from US.
We ship to all countries. However, it may vary depending on the shipping carrier's circumstances.
Your order will take processing time + shipping time.
- Processing Time
Each item may have a different processing time, which can be checked on the individual product pages.
Multiple Items in an Order: If you order multiple items, all products will be shipped according to the longest processing time among them. - Shipping time
Shipping methods and costs vary based on the items purchased and the destination country. Detailed information will be available on the checkout page.
*Shipping time doesn't include custom clearance. Depending on the country, it may take a couple of days more for clearance.
Each item may have a different processing time, which can be checked on the individual product pages.
Multiple Items in an Order: If you order multiple items, all products will be shipped according to the longest processing time among them.
Our locations are not a brick and mortar store. Those are office and distribution center.
Please leave a note when you need it on the order page when you order.
We will check the shipping schedule and follow up via E-mail if you need to upgrade the shipping or cancel your order.
You can also check the shipping methods and ETA on the check-out page.
All taxes and duties related to import are on the buyer.
Tariffs may apply to orders outside of the US and Korea. Please check your local authorities for more information.
**For EU countries, the tariff and VAT apply separately.
We work with DHL. If you have to pay tariff/ import tax/ vat, DHL will contact you via Email or Phone.
Did your package arrive in Los Angeles?
If you chose an Economical / Priority shipping, your package stops by our LA location.
Only Express shipping deliver to you directly.
If your case it not in these two cases above, please e-mail us with your order Number! we will happily assist you.
Please put any number on the form.
Returns and exchanges
To ensure quality products and a positive customer experience, we carry out thorough quality checks and have centers in Korea and the United States to facilitate purchases and returns. We understand the obligation to protect the legitimate rights of consumers and have established the following policy to enable smooth returns and exchanges.
Customers may request a return on their order page within 14 days of the item arriving at the destination, with return shipping costs borne by the customer and a 5% restocking fee. We are committed to fair service for all consumers under these guidelines, with no exceptions. All timings are based on the tracking history provided by the carrier.
Please place right order and e-mail us. We will cancel your previous order.
* Except for customized items.
Please place right order with the discount code and e-mail us. We will cancel your previous order.
Please E-mail us with a photo of the damaged / stained item and we will reply soon!
- To Request a Return:
- Go to the order page and select "Return Request," choosing the item(s) to be returned (items that cannot be selected are non-returnable).
- Our staff reviews the return request and, if approved, notifies you by email.
- Return Address and Shipping Instructions:
- If provided with a return label, ship the item to the carrier within 7 days of acceptance.
- If no return label is provided, ship the item within 7 days and choose one of the addresses below:
- United States
523 South Baldwin Avenue
#C
Arcadia, CA, 91007 - Korea
Seokchonhosuro 220
#702
Songpa-gu, Seoul, 05610
- Returns can only be made via courier; in-person returns are not accepted.
- The customer is responsible for any loss, damage, or breakage during return shipping. We recommend careful packaging and purchasing shipping insurance.
- After Shipping Your Return
After the item arrives at the return address, it will be inspected, and a refund issued. Inspection may take 3-4 business days, but delays may occur. Refunds typically take 1-2 weeks to appear in your account or credit card. If not received within two weeks, please contact jotetaonline@gmail.com.
Items eligible for return are those that arrive at the destination within 14 days (as confirmed by tracking history). Even if an item is defective, the customer is obligated to notify the seller within the return period to process an exchange or return.
- Condition for Return: Items must be in their original state, with tags attached, original packaging, free from stains, perfumes, or cosmetics, and undamaged.
- Non-Returnable Items: Personalized items, sale items, made-to-order products, orders past the return window, or items that do not meet the returnable condition.
About Items
- Dry cleaning is recommended for the first wash.
- Please avoid dryer and hand wash with cold water.
- Don’t squeez.
- Hang on the hanger and dry naturally in the shade.
- When ironing, cover the fabric with a cloth and iron it in the silk mode.
We have a size chart for each item. If you need help, please email us with the information below.
- Weight
- Height
- Hwajang(from the center of the neck to the tip of the sleeve)
- Circumference size of the chest.
*we can recommend the size for you and the final choice is on you. we don't guarantee the size because everyone has a different body shape.
We have a size chart for each item. If you need help, please email us with the information below.
- Dress: armhole and shoulder size ('G' and 'A' size on size chart)
- Skirt: circumference of your waist.
*we can recommend the size for you and the final choice is on you. we don't guarantee the size because everyone has a different body shape.
We have a formula to calculate the size of bojagi on the product page. If you need help, please email us with the information below.
- Length
- Width
- Height of your gift box.
*we can recommend the size for you and the final choice is on you. we don't guarantee the size because everyone has a different body shape.
Most adult hanboks are made of polyester.
Please leave a note the length and width of your baby's feet when you order.
We will send you a suitable size.
The smallest size of shoe, 130mm is usually big for 100days babies.
1. Boil water with a pot or electronic tea pot
2. Hold your norigae with a fork
3. Steam your norigae on the pot when the water is boiling
4. Shake the norigae slightly so the steam go in the tassel well