FAQs

We ship to all countries. However, it may vary depending on the shipping carrier's circumstances.

Your order will take processing time + shipping time.

• Processing Time
  Each item may have a different processing time, which can be checked on the individual product pages.
  
  Multiple Items in an Order: If you order multiple items, all products will be shipped according to the longest processing time among them.
  
• Shipping time
  Shipping methods and costs vary based on the items purchased and the destination country. Detailed information will be available on the checkout page.
  
  *Shipping time doesn't include custom clearance. Depending on the country, it may take a couple of days more for clearance.

Each item may have a different processing time, which can be checked on the individual product pages.

Multiple Items in an Order: If you order multiple items, all products will be shipped according to the longest processing time among them.

Our locations are not a brick and mortar store. Those are office and distribution center.

Please leave a note when you need it on the order page when you order.

We will check the shipping schedule and follow up via E-mail if you need to upgrade the shipping or cancel your order.

You can also check the shipping methods and ETA on the check-out page.

All taxes and duties related to import are on the buyer.
Tariffs may apply to orders outside of the US and Korea. Please check your local authorities for more information.

**For EU countries, the tariff and VAT apply separately.

We work with DHL. If you have to pay tariff/ import tax/ vat, DHL will contact you via Email or Phone.

Did your package arrive in Los Angeles?

If you chose an Economical / Priority shipping, your package stops by our LA location.
Only Express shipping deliver to you directly.

If your case it not in these two cases above, please e-mail us with your order Number! we will happily assist you.

Please put any number on the form.

Please place right order and e-mail us. We will cancel your previous order.
* Except for customized items.

Please place right order with the discount code and e-mail us. We will cancel your previous order.

* according to the return/exchange policy, the item applied the discount code can't be exchange/ return

Please e-mail us with a photo of the damaged / stained item and we will reply soon!

1. Please email us(jotetaonline@gmail.com) with the information below
- Order Number
- Items that you want to return/ exchange

  2. Please send your item that you want to return / exchange with the 1. paper to one of the address below.

• LA location

          Attention: RETURN (Your Order No.)
          Recipients: Jote-ta
          Address: 5063 W 20th St, BACK-UNIT, Los Angeles, CA, 90016

• South Korea location

          Recipients: Minju Kim
          Address: #301 Taeha Building, Baekjegobun-ro 41gil 45, Songpa-gu, Seoul, zip code: 05624
          Phone No: +82 10-5594-6272
          No. for Clearance: P160020939430

  3. For returns: You will get a refund when it arrives and there's no issue on the item. For exchanges: We will check your request(on email) and send a new item.

Yes, every item can be returned & exchang except these cases below.

• Custom or personalized orders
• Perishable products (like food or flowers)
• Digital downloads
• Intimate items (for health/hygiene reasons)
• Items on sale
• Discounted items

And please,

• Ship items back within: 14 days of delivery
• Request a cancellation within: 3 hours of purchase

The amount except for the Priority Shipping will be refunded.
In the case of a partial refund, if the final purchase amount does not meet the conditions of the Free Priority Shipping', the amount excluding the Priority Shipping will be refunded.

• Dry cleaning is recommended for the first wash.
• Please avoid dryer and hand wash with cold water.
• Don’t squeez.
• Hang on the hanger and dry naturally in the shade.
• When ironing, cover the fabric with a cloth and iron it in the silk mode.

We have a size chart for each item. If you need help, please email us with the information below.

• Weight
• Height
• Hwajang(from the center of the neck to the tip of the sleeve)
• Circumference size of the chest.

*we can recommend the size for you and the final choice is on you. we don't guarantee the size because everyone has a different body shape.

We have a size chart for each item. If you need help, please email us with the information below.

• Dress: armhole and shoulder size ('G' and 'A' size on size chart)
• Skirt: circumference of your waist.

*we can recommend the size for you and the final choice is on you. we don't guarantee the size because everyone has a different body shape.

We have a formula to calculate the size of bojagi on the product page. If you need help, please email us with the information below.

• Length
• Width
• Height of your gift box.

*we can recommend the size for you and the final choice is on you. we don't guarantee the size because everyone has a different body shape.

Most adult hanboks are made of polyester.

Please leave a note the length and width of your baby's feet when you order.

We will send you a suitable size.

The smallest size of shoe, 130mm is usually big for 100days babies.

1. Boil water with a pot or electronic tea pot
2. Hold your norigae with a fork
3. Steam your norigae on the pot when the water is boiling
4. Shake the norigae slightly so the steam go in the tassel well