FAQs

Shipping

Most items are shipped out from South Korea, main office. Some popular items are shipped out from LA location for the order from US.

We ship to all countries. However, it may vary depending on the shipping carrier's circumstances.

Your order will take processing time + shipping time.

  • Processing Time
    Depending on items, 1-3 business days is required to proccess.
    * Some of our handmade items/custom items are made to order and may take up to 5 business days to process.
    You can also check the shipping methods and ETA on the check-out page.

  • Shipping time
    - USA
    1. Economical Shipping: 25-30 business days
    2. Priority Shipping: 10-15 business days
    3. Express Shipping: 3-6 business days

    - South Korea
    1. Express Shipping: 1-3 business days

    - Rest of World
    1. Express Shipping: 5-7 business days

    *Shipping time doesn't include custom clearance. Depending on the country, it may take a couple of days more for clearance.

Depending on items, 1-3 business days is required to proccess.
* Some of our handmade items/custom items are made to order and may take up to 5 business days to process.

Our locations are not a brick and mortar store. Those are office and distribution center.

Please leave a note when you need it on the order page when you order.

We will check the shipping schedule and follow up via E-mail if you need to upgrade the shipping or cancel your order.


You can also check the shipping methods and ETA on the check-out page.

All taxes and duties related to import are on the buyer.
Tariffs may apply to orders outside of the US and Korea. Please check your local authorities for more information.

**For EU countries, the tariff and VAT apply separately.

We work with DHL. If you have to pay tariff/ import tax/ vat, DHL will contact you via Email or Phone.

Did your package arrive in Los Angeles?

If you chose an Economical / Priority shipping, your package stops by our LA location.
Only Express shipping deliver to you directly.

If your case it not in these two cases above, please e-mail us with your order Number! we will happily assist you.

Please put any number on the form.

Returns and exchanges

Our refund, return, and exchange policy lasts 14 days. If 14 days have gone by since your order is delivered, our policy will be void. 
To be eligible for a return, refund, or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. (if you took out the tag, exchange or return is impossible)
For order cancelation, you should let us know within 3 hours via email after you place the order.

Please place right order and e-mail us. We will cancel your previous order.
* Except for customized items.

Please place right order with the discount code and e-mail us. We will cancel your previous order.

* according to the return/exchange policy, the item applied the discount code can't be exchange/ return

Please e-mail us with a photo of the damaged / stained item and we will reply soon!

1. Please email us(jotetaonline@gmail.com) with the information below
- Order Number
- Items that you want to return/ exchange

  2. Please send your item that you want to return / exchange with the 1. paper to one of the address below.

  • LA location

          Attention: RETURN (Your Order No.)
          Recipients: Jote-ta
          Address: 2968 W 7th St, #742, Los Angeles, CA, 90005, USA

  • South Korea location

          Recipients: Minju Kim
          Address: #301 Taeha Building, Baekjegobun-ro 41gil 45, Songpa-gu, Seoul, zip code: 05624
          Phone No: +82 10-5594-6272
          No. for Clearance: P160020939430

  3. For returns: You will get a refund when it arrives and there's no issue on the item. For exchanges: We will check your request(on email) and send a new item.

Yes, every item can be returned & exchang except these cases below.

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
  • Discounted items

And please,

  • Ship items back within: 14 days of delivery
  • Request a cancellation within: 3 hours of purchase

The amount except for the Priority Shipping will be refunded.
In the case of a partial refund, if the final purchase amount does not meet the conditions of the Free Priority Shipping', the amount excluding the Priority Shipping will be refunded.

About Items

  • Dry cleaning is recommended for the first wash.
  • Please avoid dryer and hand wash with cold water.
  • Don’t squeez.
  • Hang on the hanger and dry naturally in the shade.
  • When ironing, cover the fabric with a cloth and iron it in the silk mode.

We have a size chart for each item. If you need help, please email us with the information below.

  • Weight
  • Height
  • Hwajang(from the center of the neck to the tip of the sleeve)
  • Circumference size of the chest.

*we can recommend the size for you and the final choice is on you. we don't guarantee the size because everyone has a different body shape.

We have a size chart for each item. If you need help, please email us with the information below.

  • Dress: armhole and shoulder size ('G' and 'A' size on size chart)
  • Skirt: circumference of your waist.

*we can recommend the size for you and the final choice is on you. we don't guarantee the size because everyone has a different body shape.

We have a formula to calculate the size of bojagi on the product page. If you need help, please email us with the information below.

  • Length
  • Width
  • Height of your gift box.

*we can recommend the size for you and the final choice is on you. we don't guarantee the size because everyone has a different body shape.

Most adult hanboks are made of polyester.

Please leave a note the length and width of your baby's feet when you order.

We will send you a suitable size.

The smallest size of shoe, 130mm is usually big for 100days babies.

1. Boil water with a pot or electronic tea pot
2. Hold your norigae with a fork
3. Steam your norigae on the pot when the water is boiling
4. Shake the norigae slightly so the steam go in the tassel well