Return & Exchange Policy

 

To ensure quality products and a positive customer experience, we carry out thorough quality checks and have centers in Korea and the United States to facilitate purchases and returns. We understand the obligation to protect the legitimate rights of consumers and have established the following policy to enable smooth returns and exchanges.  

Customers may request a return within 14 days of the item arriving at the destination, with return shipping costs borne by the customer and a 7% restocking fee. We are committed to fair service for all consumers under these guidelines, with no exceptions. All timings are based on the tracking history provided by the carrier.

 

1. Eligibility for Returns

Items eligible for return are those that arrive at the destination within 14 days (as confirmed by tracking history). Even if an item is defective, the customer is obligated to notify the seller within the return period to process an exchange or return.  
- Condition for Return: Items must be in their original state, with tags attached, original packaging, free from stains, perfumes, or cosmetics, and undamaged.  
- Non-Returnable Items: Personalized items, sale items, made-to-order products, orders past the return window, or items that do not meet the returnable condition.  

 

2. Return Process

  • To Request a Return:  
1. Go to the order page and select "Return Request," choosing the item(s) to be returned (items that cannot be selected are non-returnable).  
2. Our staff reviews the return request and, if approved, notifies you by email.  

   

  • Return Address and Shipping Instructions:  
- If provided with a return label, ship the item to the carrier within 7 days of acceptance.  
- If no return label is provided, ship the item within 7 days and choose one of the addresses below:  
    • United States 
      523 South Baldwin Avenue
      #C
      Arcadia, CA, 91007

    • Korea 
      Seokchonhosuro 220 
      #702 
      Songpa-gu, Seoul, 05610  
- Returns can only be made via courier; in-person returns are not accepted.  
- The customer is responsible for any loss, damage, or breakage during return shipping. We recommend careful packaging and purchasing shipping insurance.  

 

  • After Shipping Your Return 

After the item arrives at the return address, it will be inspected, and a refund issued. Inspection may take 3-4 business days, but delays may occur. Refunds typically take 1-2 weeks to appear in your account or credit card. If not received within two weeks, please contact jotetaonline@gmail.com.

 

  • Circumstances in Which Returns May Not Be Processed
- Returns and refunds are only available for items meeting eligibility requirements.
- Returns sent without prior approval may incur a 10% restocking fee.
- For ineligible items, if you wish to reclaim the item, shipping costs are your responsibility. Refusal to pay will be considered abandonment, and the item will be discarded.
- If an item is damaged or lost during return shipping, no refund will be given due to the inability to verify genuine loss.

 

3. Return Shipping (Shipping Costs & Insurance) 

- Return shipping is the customer’s responsibility.  
- For customers in the U.S., a return label will be issued by Jote-Ta and deducted from the final refund.  
- For other locations, select a courier service, then email the tracking number and receipt showing the destination address to jotetaonline@gmail.com.
- Customers are responsible for any loss or damage during return shipping, so insurance is strongly recommended.

 

4. Damaged or Defective Items

- If you receive a damaged or incorrect item, please notify us within two weeks via email. Include a photo and description of the damage.  
- CCTV at our packaging station is used to verify the claim; intentional damage claims are not eligible.  
- Use the return label provided, and we will cover the shipping costs. If stock is available, the same item will be resent; otherwise, a refund will be issued.

 

5. Exchanges 

  • Process for eligible exchanges:  
- Eligible items are those arriving within 14 days (tracking history verified); defective items must be reported to initiate return or exchange.  
- Condition for exchange: items must be in their original condition, with tags attached, original packaging, free from stains, perfumes, or cosmetics, and undamaged.  
- Non-exchangeable items include out-of-stock items, personalized products, sale items, custom-made products, orders past the return window, and items that don’t meet the returnable condition.

 

  • Exchange Process:  
1. Submit a return request on the order page.
2. Specify the desired design/size/color in the return reason.
3. Upon acceptance, an email will outline any refund or additional charge.

 

  • Fee and Responsibility:
- Exchange items are dispatched after the returned item arrives and any balance is paid. Jote-Ta covers one-time reshipping costs for exchanges via standard delivery (return shipping is the customer’s responsibility).
- Duties for exchanges to non-US/Korea locations may apply, payable by the customer. Initial duties paid may be refundable by submitting a return receipt to the customs office.

 

6. Refunds

- Refunds are processed to the original payment method after item inspection.
- Typically, refunds take 1-2 weeks, depending on the payment method, with possible temporary deposits.  
- If you don’t receive a refund within two weeks, please contact jotetaonline@gmail.com.

 

7. International Returns

- Conditions are similar to U.S. returns, but with the following differences:  
- Return labels are not provided for international returns. Customers select a shipping carrier and provide a tracking number via email.  
- Incomplete or incorrect tracking may result in service limitations.  
- Customs duties are covered by Jote-Ta for international returns.

 

8. Customer Support 

For additional inquiries about returns or refunds, contact us at jotetaonline@gmail.com