Cute Prince Baby Boy Hanbok in Blue

International & Domestic Shipping Policy

We have fulfillment centers in both Korea and the United States, and orders are dispatched from the most optimized location based on availability. Regardless of the shipping origin, we ensure that the delivery timeline adheres to the option selected by the customer.

1. Order Processing Times

• Processing Times for Products: Each item may have a different processing time, which can be checked on the individual product pages.
• Multiple Items in an Order: If you order multiple items, all products will be shipped according to the longest processing time among them.
• Delays Due to Inquiries or Changes: Any delays caused by communication regarding inquiries or changes to your order will not be included in the standard processing time.
• Calculating Estimated Delivery Time (ETA): Please add both the processing time and the shipping time to calculate the total estimated delivery time.

2. Delivery Times

• Shipping Methods and Costs: Shipping methods and costs vary based on the items purchased and the destination country. Detailed information will be available on the checkout page.
• Total Time to Receive Your Order: Delivery time is the sum of processing time and shipping time.
• Estimated Delivery Time (ETA): ETA is provided in business days, accounting for both the shipping country and the destination country. 
     ** Even if the date you need your item falls within the provided ETA range, there is no guarantee that the item will always arrive before your required date. For example, if the date you need your item is October 3rd, 2024, and the ETA we provide is October 1st-5th, 2024, your order could still arrive on October 5th, 2024.
     ** Please note that time spent in customs is not included in the ETA, and delays may occur due to customs clearance issues or the customer’s late response to customs-related inquiries.
• Standard Shipping for Certain Countries: Some countries use international shipping networks for standard shipping, and the ETA is not guaranteed.
• Possible Delays: ETA may be extended due to shipping carrier issues or other external factors.

3. Tracking Information

• Tracking Availability: Tracking information is provided for nearly all orders.
• Automatic Email Notification: Once your order has been shipped, our system will automatically send the tracking number to your email. You can also find the tracking details on the order page. (Please check your spam folder if you have not received the email.)

4. Customs, Duties & Taxes

• Customer Responsibility: All customs duties, VAT, and additional fees are the responsibility of the customer.
• Payment Delays: Any delivery delays caused by late payment of these fees are the responsibility of the customer.
• Customs and Contact Issues: If the customer fails to respond to customs or the shipping carrier within a specified period or does not pay the required fees, customs may dispose of the package. The customer assumes all responsibility in such cases.

5. Missed Delivery & Address Errors

• Shipping Label Generation: Our shipping system is directly linked to the order information provided by the customer, and shipping labels are generated using the exact address submitted.
• Customer Responsibility for Incorrect Address: Any misdelivery or additional fees resulting from an incorrect address provided by the customer will be the customer’s responsibility.
• No Address Changes After Shipment: Once the package has been shipped (defined as the moment the item leaves our possession, which may differ from the timestamp in the tracking system), address changes are no longer possible.

6. Lost or Stolen Packages

• Most of our items are time-sensitive, and as such, we typically ship without requiring a signature upon delivery.
• If you would like to add a signature confirmation or shipping insurance, please leave a note during checkout. We will issue an additional invoice for these services.
  ** Please note that the signature option does not fully guarantee against loss or theft. We strongly recommend adding insurance for enhanced protection.
  ** If the signature option is selected, the customer assumes responsibility for any delivery delays caused by their absence at delivery time.
• Once the shipping carrier takes possession of the package, responsibility for any loss or theft shifts to the carrier. Should your package be lost or stolen after shipment, please file a claim directly with the carrier and follow their guidance.
• Joteta.com remains responsible for any loss or theft occurring prior to the package being collected by the carrier. If your package is lost or stolen before shipment, please reach out to us at Jotetaonline@gmail.com.
• All determinations will be based on the tracking history.

7. Damages

• Joteta.com is not liable for any products damaged or lost during shipping. If you received your order damaged, don't hesitate to get in touch with the shipment carrier to file a claim.
• Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order. 

To ensure quality products and a positive customer experience, we carry out thorough quality checks and have centers in Korea and the United States to facilitate purchases and returns. We understand the obligation to protect the legitimate rights of consumers and have established the following policy to enable smooth returns and exchanges.  

Customers may request a return within 14 days of the item arriving at the destination, with return shipping costs borne by the customer and a 7% restocking fee. We are committed to fair service for all consumers under these guidelines, with no exceptions. All timings are based on the tracking history provided by the carrier.

1. Eligibility for Returns

2. Return Process

• To Request a Return:  

• Return Address and Shipping Instructions:  

• United States 
  523 South Baldwin Avenue
  #C
  Arcadia, CA, 91007
  
  
• Korea 
  Seokchonhosuro 220 
  #702 
  Songpa-gu, Seoul, 05610  
  
  

• After Shipping Your Return 

After the item arrives at the return address, it will be inspected, and a refund issued. Inspection may take 3-4 business days, but delays may occur. Refunds typically take 1-2 weeks to appear in your account or credit card. If not received within two weeks, please contact jotetaonline@gmail.com.

• Circumstances in Which Returns May Not Be Processed

3. Return Shipping (Shipping Costs & Insurance) 

4. Damaged or Defective Items

5. Exchanges 

• Process for eligible exchanges:  

• Exchange Process:  

• Fee and Responsibility:

6. Refunds

7. International Returns

8. Customer Support 

For additional inquiries about returns or refunds, contact us at jotetaonline@gmail.com