Silver Foiled Flower on a Collar Baby Boy Hanbok in Navy

International & Domestic Shipping Policy

We have fulfillment centers in both Korea and the United States, and orders are dispatched from the most optimized location based on availability. Regardless of the shipping origin, we ensure that the delivery timeline adheres to the option selected by the customer.

1. Order Processing Times

• Processing Times for Products: Each item may have a different processing time, which can be checked on the individual product pages.
• Multiple Items in an Order: If you order multiple items, all products will be shipped according to the longest processing time among them.
• Delays Due to Inquiries or Changes: Any delays caused by communication regarding inquiries or changes to your order will not be included in the standard processing time.
• Calculating Estimated Delivery Time (ETA): Please add both the processing time and the shipping time to calculate the total estimated delivery time.

2. Delivery Times

• Shipping Methods and Costs: Shipping methods and costs vary based on the items purchased and the destination country. Detailed information will be available on the checkout page.
• Total Time to Receive Your Order: Delivery time is the sum of processing time and shipping time.
• Estimated Delivery Time (ETA): ETA is provided in business days, accounting for both the shipping country and the destination country. 
     ** Even if the date you need your item falls within the provided ETA range, there is no guarantee that the item will always arrive before your required date. For example, if the date you need your item is October 3rd, 2024, and the ETA we provide is October 1st-5th, 2024, your order could still arrive on October 5th, 2024.
     ** Please note that time spent in customs is not included in the ETA, and delays may occur due to customs clearance issues or the customer’s late response to customs-related inquiries.
• Standard Shipping for Certain Countries: Some countries use international shipping networks for standard shipping, and the ETA is not guaranteed.
• Possible Delays: ETA may be extended due to shipping carrier issues or other external factors.

3. Tracking Information

• Tracking Availability: Tracking information is provided for nearly all orders.
• Automatic Email Notification: Once your order has been shipped, our system will automatically send the tracking number to your email. You can also find the tracking details on the order page. (Please check your spam folder if you have not received the email.)

4. Customs, Duties & Taxes

• Customer Responsibility: All customs duties, VAT, and additional fees are the responsibility of the customer.
• Payment Delays: Any delivery delays caused by late payment of these fees are the responsibility of the customer.
• Customs and Contact Issues: If the customer fails to respond to customs or the shipping carrier within a specified period or does not pay the required fees, customs may dispose of the package. The customer assumes all responsibility in such cases.

5. Missed Delivery & Address Errors

• Shipping Label Generation: Our shipping system is directly linked to the order information provided by the customer, and shipping labels are generated using the exact address submitted.
• Customer Responsibility for Incorrect Address: Any misdelivery or additional fees resulting from an incorrect address provided by the customer will be the customer’s responsibility.
• No Address Changes After Shipment: Once the package has been shipped (defined as the moment the item leaves our possession, which may differ from the timestamp in the tracking system), address changes are no longer possible.

6. Lost or Stolen Packages

• Most of our items are time-sensitive, and as such, we typically ship without requiring a signature upon delivery.
• If you would like to add a signature confirmation or shipping insurance, please leave a note during checkout. We will issue an additional invoice for these services.
  ** Please note that the signature option does not fully guarantee against loss or theft. We strongly recommend adding insurance for enhanced protection.
  ** If the signature option is selected, the customer assumes responsibility for any delivery delays caused by their absence at delivery time.
• Once the shipping carrier takes possession of the package, responsibility for any loss or theft shifts to the carrier. Should your package be lost or stolen after shipment, please file a claim directly with the carrier and follow their guidance.
• Joteta.com remains responsible for any loss or theft occurring prior to the package being collected by the carrier. If your package is lost or stolen before shipment, please reach out to us at Jotetaonline@gmail.com.
• All determinations will be based on the tracking history.

7. Damages

• Joteta.com is not liable for any products damaged or lost during shipping. If you received your order damaged, don't hesitate to get in touch with the shipment carrier to file a claim.
• Please save all packaging materials and damaged goods before filing a claim.

Shipping

● When my item will be shipped out?

Depending on items, 1-3 business days is required to proccess.

* Some of our handmade items/custom items are made to order and may take up to 5 business days to process

● Can I go to your location and pick up my item?

Our locations are not a brick and mortar store so it's hard to come and pick up your items.

● My item arrived in a wrong address

If you ordered your item with Standard / economical shipping, your item stops by our LA location.

Only Express shipping deliver to you directly.

If your case it not in these two cases above, please e-mail us! we will happily assist you.

● I need my item by Jan. 1st and I'd like to confirm my item will arrive on time.

Please order our item and leave a note when do you need it by when you order.

We will check the shipping schedule and follow up.

Return & Exchange

● Is every item Return/exchange available?

Yes, every item can be returned & exchang except these cases below.

• Custom or personalized orders
• Perishable products (like food or flowers)
• Digital downloads
• Intimate items (for health/hygiene reasons)
• Items on sale
• Discounted items

And please,

• Ship items back within: 14 days of delivery
• Request a cancellation within: 3 hours of purchase
• 7% restocking fee will occur

● How can I get a return / Exchange my item?

  1. Please download print out this file below and fill out it.

              Return / Exchange form .pdf

  2. Please send your item that you want to return / exchange with the 1. paper to one of the address below.

• LA location

          Attention: RETURN (Your Name)
          Recipients: Jote-ta
          Address: 5063 W 20th St, BACK-UNIT, Los Angeles, CA, 90016

• South Korea location

          Recipients: Minju Kim
          Address: #702, Seokchonhosu-ro 220, Songpa-gu, Seoul, zip code: 05610
          Phone No: +82 10-5594-6272
          No. for Clearance: P160020939430

  3. For return: You will get a refund when it arrives and there's no issue on the item. For exchange: We will check your paper and send your exchange item

● I got damaged / stained item!

Please e-mail us with a photo of the damaged / stained item and we will reply soon!

Items

● How can I clean my baby hanbok?

Dry cleaning is recommended for the first wash.
Please avoid dryer and hand wash with cold water.
Don’t squeez. Hang on the hanger and dry naturally in the shade.
When ironing, cover the fabric with a cloth and iron it in the silk mode.

● I don't know my baby's shoe size, How can I do?

Please leave a note the length and width of your baby's feet when you order.

Then we will send you a suitable size.

The smallest size of shoe, 130mm is usually big for 100days babies

● Can I laundry my modern hanbok?

Dry cleaning is recommended but hand wash with cold water is possible.

Please avoid dryer.

Etc

● I didn't get discount code

Please place right order using the code and e-mail us. We will cancel your previous order.

● My order didn't ship yet and I'd like to change my order

Please place right order using the code and e-mail us. We will cancel your previous order.