Floral with Branch Brooch (2 Colors)

International & Domestic Shipping Policy

Shipment processing time

Most of our orders are processed within 2-5 business days. Our products that have customizable features can take longer than 5 days but no more than 20 business days. Orders are not shipped or delivered on weekends or holidays. 

Our processing time cuts off at 9 A.M Pacific Standard Time. Orders that are placed after 9 A.M will start it's processing date the day after.

Shipping rates & delivery estimates

Shipping charges and delivery time to the United States:

Shipping charges and delivery time to all countries other than the United States (except South Korea):

Note: Delivery delays can occasionally occur. / On a business day basis for delivery, both Korea and the country where the delivery arrives are applicable.

Shipment confirmation & Order tracking 

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. For those who choose standard shipping, we send our packages to Los Angeles via DHL Express and then ship to individual addresses in the United States with USPS Priority. Thus, you may receive a tracking number/fulfillment confirmation near the date of your order's anticipated timeline.

Customs, Duties, and Taxes

For Customers in the U.S & Korea:

It is rare that our customers in the U.S clients encounter customs and duties fees. In the rare occurrence that custom & duty fees are applied, Joteta.com is not responsible for any fees applied to your order by outside vendors. Taxes are applicable based on the rules of the State & County where you reside. 

For Customers outside of the U.S & Korea:

Joteta.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Items held at customs due to delayed payment are not the responsibility of joteta.com. 

Damages

Joteta.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Shipping

● When my item will be shipped out?

Depending on items, 1-3 business days is required to proccess.

* Some of our handmade items/custom items are made to order and may take up to 5 business days to process

● Can I go to your location and pick up my item?

Our locations are not a brick and mortar store so it's hard to come and pick up your items.

● My item arrived in a wrong address

If you ordered your item with Standard / economical shipping, your item stops by our LA location.

Only Express shipping deliver to you directly.

If your case it not in these two cases above, please e-mail us! we will happily assist you.

● I need my item by Jan. 1st and I'd like to confirm my item will arrive on time.

Please order our item and leave a note when do you need it by when you order.

We will check the shipping schedule and follow up.

Return & Exchange

● Is every item Return/exchange available?

Yes, every item can be returned & exchang except these cases below.

• Custom or personalized orders
• Perishable products (like food or flowers)
• Digital downloads
• Intimate items (for health/hygiene reasons)
• Items on sale
• Discounted items

And please,

• Ship items back within: 14 days of delivery
• Request a cancellation within: 3 hours of purchase

● How can I get a return / Exchange my item?

  1. Please download print out this file below and fill out it.

              Return / Exchange form .pdf

  2. Please send your item that you want to return / exchange with the 1. paper to one of the address below.

• LA location

          Attention: RETURN (Your Name)
          Recipients: Jote-ta
          Address: 2968 W 7th St, #742, Los Angeles, CA, 90005, USA

• South Korea location

          Recipients: Minju Kim
          Address: #301 Taeha Building, Baekjegobun-ro 41gil 45, Songpa-gu, Seoul, zip code: 05624
          Phone No: +82 10-5594-6272
          No. for Clearance: P160020939430

  3. For return: You will get a refund when it arrives and there's no issue on the item. For exchange: We will check your paper and send your exchange item

● I got damaged / stained item!

Please e-mail us with a photo of the damaged / stained item and we will reply soon!

Items

● How can I clean my baby hanbok?

Dry cleaning is recommended for the first wash.
Please avoid dryer and hand wash with cold water.
Don’t squeez. Hang on the hanger and dry naturally in the shade.
When ironing, cover the fabric with a cloth and iron it in the silk mode.

● I don't know my baby's shoe size, How can I do?

Please leave a note the length and width of your baby's feet when you order.

Then we will send you a suitable size.

The smallest size of shoe, 130mm is usually big for 100days babies

● Can I laundry my modern hanbok?

Dry cleaning is recommended but hand wash with cold water is possible.

Please avoid dryer.

Etc

● I didn't get discount code

Please place right order using the code and e-mail us. We will cancel your previous order.

● My order didn't ship yet and I'd like to change my order

Please place right order using the code and e-mail us. We will cancel your previous order.