- About this Doljabi Item
- Shipping
- Return & Exchange
About this Doljabi Item
"I will be a world-class figure skater."
This handmade ice skate is carefully made by Clay craftsmen in Korea and represents a world-class figure skater.
If a baby picks up this Doljabi item, it could mean the baby is curious about ice skating and may find it enjoyable, and the baby may turn into a world-class figure skater with sufficient practice.
To complete your Doljabi Items with additional Dol items, please visit our following collections:
Please visit our Doljabi Items Collection for additional Doljabi Items.
Shipping
International & Domestic Shipping Policy
We have fulfillment centers in both Korea and the United States, and orders are dispatched from the most optimized location based on availability. Regardless of the shipping origin, we ensure that the delivery timeline adheres to the option selected by the customer.
1. Order Processing Times
- Processing Times for Products: Each item may have a different processing time, which can be checked on the individual product pages.
- Multiple Items in an Order: If you order multiple items, all products will be shipped according to the longest processing time among them.
- Delays Due to Inquiries or Changes: Any delays caused by communication regarding inquiries or changes to your order will not be included in the standard processing time.
- Calculating Estimated Delivery Time (ETA): Please add both the processing time and the shipping time to calculate the total estimated delivery time.
2. Delivery Times
- Shipping Methods and Costs: Shipping methods and costs vary based on the items purchased and the destination country. Detailed information will be available on the checkout page.
- Total Time to Receive Your Order: Delivery time is the sum of processing time and shipping time.
- Estimated Delivery Time (ETA): ETA is provided in business days, accounting for both the shipping country and the destination country.
** Even if the date you need your item falls within the provided ETA range, there is no guarantee that the item will always arrive before your required date. For example, if the date you need your item is October 3rd, 2024, and the ETA we provide is October 1st-5th, 2024, your order could still arrive on October 5th, 2024.
** Please note that time spent in customs is not included in the ETA, and delays may occur due to customs clearance issues or the customer’s late response to customs-related inquiries. - Standard Shipping for Certain Countries: Some countries use international shipping networks for standard shipping, and the ETA is not guaranteed.
- Possible Delays: ETA may be extended due to shipping carrier issues or other external factors.
3. Tracking Information
- Tracking Availability: Tracking information is provided for nearly all orders.
- Automatic Email Notification: Once your order has been shipped, our system will automatically send the tracking number to your email. You can also find the tracking details on the order page. (Please check your spam folder if you have not received the email.)
4. Customs, Duties & Taxes
- Customer Responsibility: All customs duties, VAT, and additional fees are the responsibility of the customer.
- Payment Delays: Any delivery delays caused by late payment of these fees are the responsibility of the customer.
- Customs and Contact Issues: If the customer fails to respond to customs or the shipping carrier within a specified period or does not pay the required fees, customs may dispose of the package. The customer assumes all responsibility in such cases.
- Returns due to refusal to pay customs duties will be considered as the customer's agreement to the return. In such cases, only the amount excluding the shipping fee, return shipping fee, and restocking fee will be refunded.
5. Missed Delivery & Address Errors
- Shipping Label Generation: Our shipping system is directly linked to the order information provided by the customer, and shipping labels are generated using the exact address submitted.
- Customer Responsibility for Incorrect Address: Any misdelivery or additional fees resulting from an incorrect address provided by the customer will be the customer’s responsibility.
- No Address Changes After Shipment: Once the package has been shipped (defined as the moment the item leaves our possession, which may differ from the timestamp in the tracking system), address changes are no longer possible.
6. Lost or Stolen Packages
- Most of our items are time-sensitive, and as such, we typically ship without requiring a signature upon delivery.
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If you would like to add a signature confirmation or shipping insurance, please leave a note during checkout. We will issue an additional invoice for these services.
** Please note that the signature option does not fully guarantee against loss or theft. We strongly recommend adding insurance for enhanced protection.
** If the signature option is selected, the customer assumes responsibility for any delivery delays caused by their absence at delivery time. - Once the shipping carrier takes possession of the package, responsibility for any loss or theft shifts to the carrier. Should your package be lost or stolen after shipment, please file a claim directly with the carrier and follow their guidance.
- Joteta.com remains responsible for any loss or theft occurring prior to the package being collected by the carrier. If your package is lost or stolen before shipment, please reach out to us at Jotetaonline@gmail.com.
- All determinations will be based on the tracking history.
7. Damages
- Joteta.com is not liable for any products damaged or lost during shipping. If you received your order damaged, don't hesitate to get in touch with the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
Return & Exchange
To ensure quality products and a positive customer experience, we carry out thorough quality checks and have centers in Korea and the United States to facilitate purchases and returns. We understand the obligation to protect the legitimate rights of consumers and have established the following policy to enable smooth returns and exchanges.
Customers may request a return within 14 days of the item arriving at the destination, with return shipping costs borne by the customer and a 5% restocking fee. We are committed to fair service for all consumers under these guidelines, with no exceptions. All timings are based on the tracking history provided by the carrier.
1. Eligibility for Returns
Items eligible for return are those that arrive at the destination within 14 days (as confirmed by tracking history). Even if an item is defective, the customer is obligated to notify the seller within the return period to process an exchange or return.
- Condition for Return: Items must be in their original state, with tags attached, original packaging, free from stains, perfumes, or cosmetics, and undamaged.
- Non-Returnable Items: Personalized items, sale items, made-to-order products, orders past the return window, or items that do not meet the returnable condition.
2. Return Process
- To Request a Return:
1. Go to the order page and select "Return Request," choosing the item(s) to be returned (items that cannot be selected are non-returnable).
2. Our staff reviews the return request and, if approved, notifies you by email.
- Return Address and Shipping Instructions:
- If provided with a return label, ship the item to the carrier within 7 days of acceptance.
- If no return label is provided, ship the item within 7 days and choose one of the addresses below:
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United States
523 South Baldwin Avenue
#C
Arcadia, CA, 91007
-
Korea
Seokchonhosuro 220
#702
Songpa-gu, Seoul, 05610
- Returns can only be made via courier; in-person returns are not accepted.
- The customer is responsible for any loss, damage, or breakage during return shipping. We recommend careful packaging and purchasing shipping insurance.
- After Shipping Your Return
After the item arrives at the return address, it will be inspected, and a refund issued. Inspection may take 3-4 business days, but delays may occur. Refunds typically take 1-2 weeks to appear in your account or credit card. If not received within two weeks, please contact jotetaonline@gmail.com.
- Circumstances in Which Returns May Not Be Processed
- Returns and refunds are only available for items meeting eligibility requirements.
- Returns sent without prior approval may incur a 10% restocking fee.
- For ineligible items, if you wish to reclaim the item, shipping costs are your responsibility. Refusal to pay will be considered abandonment, and the item will be discarded.
- If an item is damaged or lost during return shipping, no refund will be given due to the inability to verify genuine loss.
3. Return Shipping (Shipping Costs & Insurance)
- Return shipping is the customer’s responsibility.
- For customers in the U.S., a return label will be issued by Jote-Ta and deducted from the final refund.
- For other locations, select a courier service, then email the tracking number and receipt showing the destination address to jotetaonline@gmail.com.
- Customers are responsible for any loss or damage during return shipping, so insurance is strongly recommended.
4. Damaged or Defective Items
- If you receive a damaged or incorrect item, please notify us within two weeks via email. Include a photo and description of the damage.
- CCTV at our packaging station is used to verify the claim; intentional damage claims are not eligible.
- Use the return label provided, and we will cover the shipping costs. If stock is available, the same item will be resent; otherwise, a refund will be issued.
5. Exchanges
- Process for eligible exchanges:
- Eligible items are those arriving within 14 days (tracking history verified); defective items must be reported to initiate return or exchange.
- Condition for exchange: items must be in their original condition, with tags attached, original packaging, free from stains, perfumes, or cosmetics, and undamaged.
- Non-exchangeable items include out-of-stock items, personalized products, sale items, custom-made products, orders past the return window, and items that don’t meet the returnable condition.
- Exchange Process:
1. Submit a return request on the order page.
2. Specify the desired design/size/color in the return reason.
3. Upon acceptance, an email will outline any refund or additional charge.
- Fee and Responsibility:
- Exchange items are dispatched after the returned item arrives and any balance is paid. Jote-Ta covers one-time reshipping costs for exchanges via standard delivery (return shipping is the customer’s responsibility).
- Duties for exchanges to non-US/Korea locations may apply, payable by the customer. Initial duties paid may be refundable by submitting a return receipt to the customs office.
6. Refunds
- Refunds are processed to the original payment method after item inspection.
- Typically, refunds take 1-2 weeks, depending on the payment method, with possible temporary deposits.
- If you don’t receive a refund within two weeks, please contact jotetaonline@gmail.com.
7. International Returns
- Conditions are similar to U.S. returns, but with the following differences:
- Return labels are not provided for international returns. Customers select a shipping carrier and provide a tracking number via email.
- Incomplete or incorrect tracking may result in service limitations.
- Customs duties are covered by Jote-Ta for international returns.
- Returns due to refusal to pay customs duties will be considered as the customer's agreement to the return. In such cases, only the amount excluding the shipping fee, return shipping fee, and restocking fee will be refunded.
8. Customer Support
For additional inquiries about returns or refunds, contact us at jotetaonline@gmail.com
